Hotel Policy

  1. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at ARIENA The Boutique Hotel. The identification proofs accepted are Drivers License, Voters Card, Passport, Ration Card. Without valid ID the guest will not be allowed to check in.
  2. The primary guest checking in to the hotel must be at least 18 years of age.
  3. The standard check-in time is 2:00 PM and the standard check-out time is 12:00 PM. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out. Early check-in or late check-out is subject to availability and may be chargeable by ARIENA – The Boutique Hotel.
  4. This is a couple friendly property. Unmarried/Unrelated couples are allowed to check-in. Local Ids can be presented as proof of identification. Final rights of admission/check-in remain reserved with the hotel management & refund can be denied in-case any misconduct is observed by the hotel management.
  5. The room tariff includes all taxes. The amount paid for the room does not include charges for optional services and facilities (such as room service, mini bar, snacks or telephone calls).
  6. These will be charged by the hotel at the time of check-out from the hotel.
  7. For any update, the customer shall pay applicable cancellation/modification charges.
  8. Modified bookings will be subject to availability and revised booking policy of the hotel.
  9. The cancellation/modification charges are standard and any waiver is entirely on the hotel’s discretion.
  10. Number of modifications possible on a booking will be on the discretion of ARENA – The Boutique Hotel.
  11. Selective offers of ARIENA – The Boutique Hotel will not be valid on cancellation or modification of a booking.
  12. Any e-coupon discount on the original booking shall be forfeited in the event of cancellation or modification.